Privacy Policy

1. Introduction

TrueNorth AI ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at truenorth-enterprises.co and related services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you register.
• Workspace data: organization name, team member information, and workspace settings.
• Ad platform data: campaign metrics, ad performance data, and analytics you connect via integrations (Meta Ads, Google Ads, TikTok, LinkedIn).
• Payment information: billing details processed securely through Stripe. We do not store full card numbers.
• Usage data: how you interact with the platform, features used, and session activity.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the TrueNorth platform and its features.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send transactional emails such as email verification, password resets, and account alerts.
• Respond to comments, questions, and requests and provide customer support.
• Monitor and analyze usage patterns to improve user experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: third-party vendors who assist us in operating the platform (e.g., Stripe for payments, Resend for email delivery, cloud infrastructure providers).
• Legal requirements: if required by law or in response to valid legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at [email protected].

6. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS), hashed password storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use session cookies to maintain your authenticated state. We do not use third-party tracking cookies or advertising cookies. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on the platform. Your continued use of TrueNorth after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: